Data Deletion Instructions

Last updated: April 24, 2026

This page explains how users of RedShift Digital products can request the deletion of their personal data. It applies to all software produced by RedShift Digital, LLC (“RedShift Digital”, “we”, “us”), including but not limited to:

  • SimpleSuite — our suite of WordPress plugins (Hub, Identity, Launch, Workspace, Members, Events, Progress, Pulse, CashFlow, ActionStudio, InsightMent)
  • Any future RedShift Digital product released under the same data-handling policy

What data we may hold

Depending on which of our products you use and how, we may hold the following categories of data associated with your account:

  • Account information — email address, display name, password hash, account creation date
  • Profile data — anything you’ve voluntarily added to your profile within one of our products
  • Usage data — records of actions you’ve taken within a product (assessments completed, messages sent, files uploaded, etc.)
  • Connected service tokens — OAuth credentials you’ve authorized our products to use on your behalf, if any (for example, Google Drive, Meta, LinkedIn, TikTok)
  • Payment records — for paid products, transaction records held by our payment processor (Stripe). RedShift Digital does not store full payment card numbers.

How to request deletion

To request deletion of your data from any RedShift Digital product, follow the steps below:

  1. Sign in to the RedShift Digital product where your account exists.
  2. Navigate to Settings (sometimes labeled Account or Profile) within that product.
  3. Locate the Delete My Data option.
  4. Confirm the deletion request.

Once confirmed, your account and all associated personal data will be deleted from our active systems within 30 days. Encrypted backups containing your data are rotated on a regular schedule and will no longer contain your information within 90 days of the request.

Data we may retain

Some records may be retained after a deletion request, but only where legally or operationally required. These include:

  • Transaction records required by tax law, accounting standards, or fraud prevention obligations. These are retained in a minimized form (typically: amount, date, and an internal transaction ID — without identifying personal information).
  • Anonymized analytics that contain no personally identifying information.
  • Records required to comply with a legal hold, subpoena, or other lawful request.

We do not retain your data for marketing, training of AI models, or sale to third parties after a deletion request has been processed.

Connected services (Meta, Google, etc.)

If you have connected a third-party service (such as Meta, Google, LinkedIn, or TikTok) to a RedShift Digital product, deleting your data from our system removes the connection token we hold. It does not delete data on the third-party platform itself. To remove our app’s access independently of a full account deletion:

Removing the app’s access on the third-party platform does not by itself delete data already stored in our systems. To delete that data, follow the in-product Delete My Data steps above.

Questions or assistance

If you have trouble locating the Delete My Data option in a RedShift Digital product, or if you have a question about this policy, reach out to our team:

This page is also available at: https://www.redshiftdigital.co/data-deletion